Answers to the most common questions we hear from businesses considering managed IT services, a dedicated Technology Strategist, or a free vendor alignment review.
It depends on the service. Full IT Support is structured as an annual agreement — this is how we’re able to properly staff your environment, assign a dedicated Technology Strategist, and deliver genuinely proactive support rather than just reacting when things break.
Single-Service Support is similarly structured depending on scope. Project work is scoped and priced per engagement with no ongoing commitment. All agreements are clearly written with defined scope and terms before you sign anything.
We work with businesses that have outgrown informal IT — typically companies with 10 or more employees where technology has become real but a full internal IT department doesn’t make financial sense yet. We serve construction firms, schools, healthcare-adjacent businesses, hospitality and resorts, law and accounting practices, professional services, and light manufacturing across the US.
Yes. Most of our work is delivered remotely and we support clients across the US. For situations that need someone on site, we coordinate qualified technicians in your area as part of the engagement.
For Full IT Support clients, we have after-hours coverage for genuine emergencies — server outages, security incidents, and situations that can’t wait until morning. Routine requests are handled during normal business hours. We’re always clear about what’s covered and when during onboarding.
A full-time internal IT director typically runs $90,000–$150,000 a year fully loaded — and you still need to cover their vacation, training, and the gaps in their expertise.
SagaForge gives you broader expertise (15+ years of personal experience plus a 30+ year senior partner network), proactive coverage, vendor management, and a documented IT environment for a fraction of that. For most businesses, working with us comes out to roughly 30–50% less than an internal hire while covering more ground.
Full IT Support starts around $50 per user per month and varies with the complexity of your environment — number of systems, security requirements, after-hours coverage.
Vendor Alignment Review is free with no commitment. Project work is scoped and priced per engagement at a fixed price. Every proposal is itemized and transparent — no surprise invoices.
Annual agreements include a 30-day off-ramp. We document everything we do as we do it. If you decide to bring IT in-house or move to another provider, you get full handoff support and complete documentation of your environment. No hostage data, no surprise invoices on the way out.
Full IT Support covers your entire technology environment end to end:
Single-Service Support is for businesses that need dedicated ownership of one specific system. Common examples include Microsoft 365 administration, network and Wi-Fi management, VoIP phone systems, company device management for laptops and phones, and backup and disaster recovery oversight. We own that service area completely — proactive management, not just fixing problems after they happen.
We audit every technology vendor and contract you’re currently paying for. We identify where you’re overpaying, where you have coverage gaps, and where you’re paying for overlapping services. Then we produce a written report with specific recommendations and negotiate better terms with your current vendors where applicable — no migration required. Most clients find meaningful savings in their first review.
We handle fixed-scope IT projects including cloud and email migrations, Microsoft 365 setups, security and risk assessments, hardware procurement and deployment, office moves, and compliance preparation. Every project is scoped upfront with a fixed price — you know exactly what you’re getting and what it costs.
A Technology Strategist is your dedicated strategic contact at SagaForge — someone who operates above the day-to-day support layer and focuses on where your technology is headed, not just whether it’s working right now.
Think of the role like your own technology executive, without the executive salary. They’re not fielding your support tickets — that’s what the helpdesk is for. They’re overseeing your IT budget, managing vendor relationships, spotting the patterns behind recurring issues before they become chronic problems, and making sure your technology decisions actually serve your business goals.
Most IT providers just put out fires. Your Strategist asks why the fires keep happening — and does something about it.
At minimum, you’ll have a formal quarterly review covering your environment health, upcoming needs, and technology roadmap. Many clients also schedule informal monthly check-ins. Your Strategist is also your escalation point when something needs strategic attention that goes beyond day-to-day support — they’re reachable directly when you need that conversation.
The dedicated Technology Strategist relationship is a feature of our Full IT Support service. For Single-Service Support and project clients, you’ll still have a consistent primary contact — just without the full strategic planning layer that comes with Full IT Support.
Yes — Microsoft 365 administration is a core part of what we do across all service tiers. This includes user and license management, security configuration, email administration, Teams setup, SharePoint, OneDrive, and more. We’re a Microsoft AI Cloud Partner and our founder is Microsoft Certified in Desktop, Server Administration, and Microsoft 365 Solutions. For Full IT Support clients, M365 management is fully included.
Yes. We handle full Microsoft 365 migrations from Google Workspace, older in-house email servers, or other mail platforms. We scope and price these as fixed-cost projects so you know exactly what you’re getting into before we start. Migrations include email, contacts, calendar, and files where applicable, plus post-migration support.
We work for you, not your vendors. We recommend solutions that fit your business — not the ones with the best sales teams or biggest promises. If you’re already invested in a provider, we can often negotiate better contract terms for you instead of pushing a switch.
Often yes. We’ve helped businesses review contract terms, identify early exit clauses, negotiate with vendors directly, and transition to better alternatives with minimal disruption. If you’re stuck in something that isn’t working, reach out and we’ll give you an honest read on your options quickly.
It’s a 30-minute conversation — no pitch, no pressure. We’ll ask about your business, your current IT setup, what’s working, and what isn’t. From there, if there’s a fit, we’ll put together a written proposal with clear scope and pricing within about a week. You’re under no obligation until you sign something.
For Full IT Support, onboarding typically takes two to four weeks depending on the complexity of your environment. During that time we’re documenting your systems, setting up monitoring tools, and introducing your Technology Strategist to your team. Support begins from day one — onboarding just makes that support more informed and proactive over time.
Book a free consultation and we’ll talk through your specific situation — no sales pressure, just an honest conversation.